HELP QUESTIONS
Logistics Common Problems
What causes long-term logistics stagnation?
Logistics stagnation is affected by objective factors such as transit sorting, weather changes and regional transportation scheduling. It is a normal occasional situation in cross-border transportation.
Can I get real-time package location?
Real-time logistics tracking is available for all orders. You can check transportation nodes and location changes on the order details page.
Will stagnant packages be lost?
The probability of package loss is extremely low. We will try to track abnormal logistics orders and push the transportation process to resume.
How to feedback logistics abnormalities?
You can submit a feedback ticket with your order number, and we will arrange professional staff to check and reply as soon as possible.